Refund, Returns and Cancellation Policies:
All returns must be complete within 15 days of the package arrival date and must be in the same condition in which received.
We do not offer cash refunds. We offer store credit and size exchanges.
SALES ARE FINAL FOR CLEARANCE ITEMS. No Exchanges or Store Credits.
All Items are custom made from scratch. Allow 2-7 Days for in stock items to be shipped. When Noted to allow a certain amount of days for item to be shipped please do as follow. When there are any issues with production you must allow us the proper time to get the matter resolved as we use a manufacturer in Pakistan. Our production process isnāt easy at all. We use a range of different fabrics and different color inks to match the sneakers therefore the production is a bit complex.
We only offer sizes exchanges. We offer size exchanges only. No exchanging for different items because custom made items are produced per order. A charge of 25% of item āregular priceā will be applied for an exchange excluding any applied discounts. The reasoning is when making an purchase for custom item we then get the item made for you. When you return for another item we have to pay āagainā for that item to be made. Please read description of each item as details regarding sizing and material of item is listed.
Orders for size 6XL are Final. You may not exchange size 6XL. Size 6XL is the biggest size that we offer. Please see all size charts before purchasing this size.
Once packages leave our facility and are placed in the possession of the carrier we are not responsible at that point. It is then the carrier responsibility to deliver the package successfully. Any issues with the package must be taken with the carrier and not us "muskop.com" .
Abandoned Packages: When a package has been shipped and comes back as Refused, Non Deliverable, No Signature Confirmation, Returned To Sender. We are not responsible to cover the cost of reshipping your package. The customer is responsible for reshipping fees. We allow 10 days for you to make an arrangement for the reshipping of your order. Once youāve exceeded 10 days you āAbandonedā the product. Abandoned product is product that youāve exhausted a time frame in which to claim. You no longer has access to that merchandise as youāve abandoned it. Once your order has been shipped and an attempt of delivery has been made you must follow proper protocol in order to retrieve the package. We have a NO REFUND POLICY. These are custom made items . When you place the order for a custom made item. The item gets made for āYouā. You cannot abandon a package and try to force a Refund.
You can also email us at imuskop@gmail.com
Manufacturer Closures: Orders that are placed up to 7 days before and during the closure will see a delay in shipment for custom items.
NO Cancellation on Orders.
